The Meaning of Life, the Universe, and Everything.
Join Date:
3/25/2012
Posts:
92
Minecraft:
FlamesRunner
Member Details
For those wondering, SSH stands for 'secure shell', and we use it to manage servers (usually on Linux based Operating Systems, but available on Windows as additional software).
The Meaning of Life, the Universe, and Everything.
Join Date:
1/15/2014
Posts:
74
Minecraft:
Sargnickfury
Member Details
Still waiting after 2 days for modded server to be put up..... Have just been told to enter a ticket, which I have done numerous times. When I talk to rep they said I will have to wait on "support" I have yet to be contacted by this "support". Rates seem decent, but the promise of supporting any available modpacks so far seems questionable. Still waiting......
ProvisionHost has apparently undergone management changes or had some other severe problem. They've stopped responding to billing tickets. (I haven't gotten a response since 6/18/2015.)
In this case, ProvisionHost was accidentally overpaid and didn't acknowledge the payment. Instead of refunding or crediting the amount, apparently they decided to either pocket the money and run, or else pretend it didn't happen.
In either case, it's a shockingly dishonest business practice, and a complete absence of any response to communication for three months.
Do not go with ProvisionHost, and if anyone can find their business address (since I don't see it on their website), please post it here or forward it to me so I can pass it on to the FTC for regulatory complaints.
ProvisionHost has apparently undergone management changes or had some other severe problem. They've stopped responding to billing tickets. (I haven't gotten a response since 6/18/2015.)
In this case, ProvisionHost was accidentally overpaid and didn't acknowledge the payment. Instead of refunding or crediting the amount, apparently they decided to either pocket the money and run, or else pretend it didn't happen.
In either case, it's a shockingly dishonest business practice, and a complete absence of any response to communication for three months.
Do not go with ProvisionHost, and if anyone can find their business address (since I don't see it on their website), please post it here or forward it to me so I can pass it on to the FTC for regulatory complaints.
Please PM me with your ticket ID and we can look into this further for you. Any overpayments are automatically credited in our system.
Please PM me with your ticket ID and we can look into this further for you. Any overpayments are automatically credited in our system.
Well, it's been a week with no reply from Archie (Our CFCParadox), which, sadly, isn't surprising; ProvisionHost hasn't replied to any billing questions since June.
So here's the interesting question: Has ProvisionHost turned into a scam? I know that Brandon Chow sold the company and is no longer involved.
The ProvisionHost website doesn't list any business contact information; no address, no phone number, nothing to back up the claim of "Canadian based company." Seems like the owner is an American named Ryan Morgan, and there are American employees (Archie, Edward Stone.)
So it's definitely some kind of business, and definitely has employees, but it's hard to substantiate more than that. It has a PayPal ID and sells data center services, so both of those can be traced.
I got a goofy email asking me to sign back up with them signed "LibertyVPS Support" That's a Netherlands-based "Offshore Hosting" company. Neat!
Unless there's a dramatic change, I don't expect a refund of the overpayments, but it would be nice to warn others that ProvisionHost might not be operating honestly. I wonder which regulatory agencies they fall under?
So far, this is a really great service! The people there have been really nice and reply very quickly, which I very much enjoy. I don't have very many concerns other than that I made a mistake by not checking the server version of one of the plugins I wanted installed, and had to request more help. They've been very nice to me though, and I like the low prices for servers! I'll be sure to recommend this to a friend who is thinking about opening a Minecraft server!
For those wondering, SSH stands for 'secure shell', and we use it to manage servers (usually on Linux based Operating Systems, but available on Windows as additional software).
Some basic commands are:
ls - show files in directory
cd - 'change directory'
mkdir - create directory
Does support shut down after dark? Cant seem to get a response from anyone on Skype, I just purchased server today.......trying to get it set up...
Still waiting after 2 days for modded server to be put up..... Have just been told to enter a ticket, which I have done numerous times. When I talk to rep they said I will have to wait on "support" I have yet to be contacted by this "support". Rates seem decent, but the promise of supporting any available modpacks so far seems questionable. Still waiting......
I updated my long review a few posts up in this thread - service is now nonexistent so I have moved hosts and not looked back.
Marc
We are working on correcting this.
ProvisionHost has apparently undergone management changes or had some other severe problem. They've stopped responding to billing tickets. (I haven't gotten a response since 6/18/2015.)
In this case, ProvisionHost was accidentally overpaid and didn't acknowledge the payment. Instead of refunding or crediting the amount, apparently they decided to either pocket the money and run, or else pretend it didn't happen.
In either case, it's a shockingly dishonest business practice, and a complete absence of any response to communication for three months.
Do not go with ProvisionHost, and if anyone can find their business address (since I don't see it on their website), please post it here or forward it to me so I can pass it on to the FTC for regulatory complaints.
Please PM me with your ticket ID and we can look into this further for you. Any overpayments are automatically credited in our system.
Sure thing, PM sent with the ticket ID and relevant screenshots.
Pros
- Very inexpsive and affordable
- Awesome live chat
- Fast ticket response
- Brandons just an amazing owner
- Like no lag (From testing a server a friend owns)
- McMyAdmin is just amazing (No1 likes Multicraft)
Cons
- Theres cons? never knew man
Well, it's been a week with no reply from Archie (Our CFCParadox), which, sadly, isn't surprising; ProvisionHost hasn't replied to any billing questions since June.
So here's the interesting question: Has ProvisionHost turned into a scam? I know that Brandon Chow sold the company and is no longer involved.
The ProvisionHost website doesn't list any business contact information; no address, no phone number, nothing to back up the claim of "Canadian based company." Seems like the owner is an American named Ryan Morgan, and there are American employees (Archie, Edward Stone.)
So it's definitely some kind of business, and definitely has employees, but it's hard to substantiate more than that. It has a PayPal ID and sells data center services, so both of those can be traced.
I got a goofy email asking me to sign back up with them signed "LibertyVPS Support" That's a Netherlands-based "Offshore Hosting" company. Neat!
Unless there's a dramatic change, I don't expect a refund of the overpayments, but it would be nice to warn others that ProvisionHost might not be operating honestly. I wonder which regulatory agencies they fall under?
So far, this is a really great service! The people there have been really nice and reply very quickly, which I very much enjoy. I don't have very many concerns other than that I made a mistake by not checking the server version of one of the plugins I wanted installed, and had to request more help. They've been very nice to me though, and I like the low prices for servers! I'll be sure to recommend this to a friend who is thinking about opening a Minecraft server!
Thanks So Much,
- Gray_Altitude
Purchased the service today. We'll see if I have my server by tomorrow.