Vouch! Amazing service, no lag, support is 24/7, and the website design is east to use and awesome! MonsterBallerStudios LLC deservers more attention and should be as popular as it deserves, so go to http://monsterballerstudios.com/ and buy your self a server today!
This seemed too good to be true, so I decided to try it out.
They took my money, then nothing. I got no servers, no replies to my support ticket and chat is always offline. And now they start sending me "Invoice overdue" e-mails, although service has been paid for, right from the start.
It's a very bad beginning. Please give me my server that I've paid for, or give me my money back!
Edit: 80 hours after payment, nothing, nada, total void. They totally ignore my messages and my tickets. They can no longer have any valid excuse for their unprofessional behaviour. At this point, they literally stole my money. Support is abysmal, no way to talk with anyone, chat is always offline and requests are plainly ignored. Should I even bother asking for a refund? It's not like I lost an arm...
It's a bit puzzling that some of you on this thread actually received astounding service from them. Perhaps they've decided to discriminate me for whatever reason, which is still unacceptable. It's not like I've been hard or difficult on them... yet! It's hard to evaluate how much damage a dissatisfied post like this one can do.
My conclusion: I don't know. You might choose MBS and get an awesome service from them. Or not at all. You still run the risk of receiving what I received: nothing.
Edit: After a full week, still nothing. I managed to get the COO (Hunter Loder) to offer me help, but it seems it was only for the form since I got no reply since. They've ignored all my tickets. They've just let them "time out" without replying. I asked for a refund, but I highly doubt they will acknowledge my request. So yes, they stole my money. I had no choices but report them for illegal activities.
Conclusion #2: they are wealthy enough to afford picking their customers. I may have been a bit annoying to them, but I've never been rude or impolite, I never called them names or anything else out of place. I never yelled at them either. I've always addressed them in proper form. They just decided I'm not worth being taken care of. Perhaps they're biased against Canadians? I don't know. Be very careful doing business with them.
Edit 2: After enough "shouting" I finally managed to get a server. It worked fine for 3 days. After 3 days the links between the server and the control panel broke, resulting in the total lost of control over server, I can't start or stop it. I now have no server, again. I submitted a support ticket. Now it's the never ending waiting game again. They advertise 24/7 support but so far, it takes several days to just get a reply. I'm not talking about a fix here, just a reply. Then I will reply then it's gonna be the waiting game again. I don't expect to get my server back for a least a good week, if ever.
Conclusion #3: stay away. Don't do business with them. They treat their customers like crap. They happily take your money and then laugh at you. You can ask for a refund but they only refund in-store credits, what a joke! I've never seen such a bunch of unethical an unprofessional people. I had no choice but report them to the Better Business Bureau, for what's it worth.