Before making a thread in this forum, please check to see if a solution to your problem is listed on Mojang's help site. Most issues pertaining to Mojang/Minecraft accounts are answered on that website. The easiest way to find a solution to your problem is through the search bar at the top of that page. If you are unable to find a solution to your problem, then it would be recommended that you either send a support ticket to Mojang or create a thread on this forum.
Mojang's Customer Support team has recently finished going through the backlog of support emails. This means a few things to people who are looking for help:
They are able to be more active on the forums
They respond faster to your support tickets
They can focus on more complex problems without the worry of the backlog growing
While requesting support in this forum, you may run into a few users that have a Mojang badge under their name. This means that they are an employee of Mojang. They should be treated with the utmost respect, as they are taking the time to help those that need it.
Please do not send private messages to the members of the support team, They will not respond to any private messages that are sent to them. The following users are members of Mojang's customer support team: