So I sent a gift code to a friend through a chat and they were able to use it, however, once they made their account they couldn't login to their account on the website or on the launcher. it also says their account is non-existent. to make things stranger, it should have said that i purchased the gift code, but it doesn't say I bought it. I need to figure out how I can fix this or at least get another code to allow my friend to play because i only had enough money to buy one gift code at the moment.
I read over the provided thing and so far i remember that my friend copied and pasted what i sent him and didn't realize it was supposed to be in all caps. I went ahead and contacted customer support for further help, but thank you for sending me the link to the support page.
Trouble with Gift code verification