A. Nobody is going to send you an email, although thanks for providing a box where I can send spam to
B. Since you've probably joined just to post that, did you use the searched before posting? Because you're not the only one with that problem.
C. Post here. While you're at it, check out the stickies!
Wjykk, you also provided a box so that spam can be sent to.
On-Topic : The link in wjykk's C. will help, but it will take time.
There could be several things causing trouble, ports might need to be forwarded (google "Port Forwarding"), allowances may need to be set in the firewall(s) (check the support/manual for the firewall(s)). There could be other things, but those 2 tend to be the usual.