Read first: How to get the best support!

There are quite a few common questions and problems that can easily be solved through a quick search of the forums, however not all problems have been reported or occurred before, so you'll need to post a new topic! If this is the case, you're going to need to make sure we can help you in the most efficient way possible, for this we request that you include the following pieces of information in your post:

Operating system: Some problems can be caused by your operating system, certain parts of the game may not be compatible or need different configurations/setups.

Browser: Some browsers handle Java differently, they can cause the game to act 'funny' and not how it should do. It can also be helpful if you try the site in another browser, does the same issue occur?

Type of internet connection: If you find yourself constantly suffering from lag or being kicked it could be down to the speed of your connection, your results from http://speedtest.net would be helpful!

How did it happen: It's a broad question, but this can often help you and us to solve your problem. If you performed an action before the problem occurred or something changed with your setup, this will help is work towards diagnosing the exact cause.

Is java up to date? Simple question, are you running the latest version of java? If not, update! This won't necessarily solve the problem but it could, worth a try!

Have you installed any mods? With mods for minecraft being so popular, they are a constant source of technical issues. Before posting your thread, test whether the game will run without any mods, and always list any mods that you have installed when asking for support. Keep in mind that installing multiple mods may cause conflicts, causing the game to stop working correctly. Always use up-to-date mods and always follow the install instructions correctly.

If you are having account or payment problems that can not be solved by other users, please use the following link to contact Mojang for support: http://www.minecraft.net/support
The following thread also contains a lot of useful information for these problems: http://www.minecraft...before-posting/

With all this information your problem should be resolved in much less time, it saves everyone asking for further information on your setup and saves you posting lots of times.

How to search!

Hello, netizens. This is your friendly guide on how to locate and use the search bar!

This is where the search bar is. Look carefully now; it's in the top right, under the text links, pretty much directly to the right of the main logo for the forum.

Type some words related to your question into the search bar:

When you're done, press the 'Search' button, which is circled in red above. You could press enter instead; it works just like Google!

Don't be scared off! These are the results of your search. Look how relevant they are!
Now, click on one of the thread titles to go there, or just read the threads from here.
You've foiled forum elders like LG_Legacy; we can't tell you off now!

'til next time:

Read first: How to get the best support!

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