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I can't redeem my minecraft download card!

help validate download card problem please

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18 replies to this topic

#1

Misstic
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Posted 23 June 2013 - 02:35 AM

So, I go to gamestop and buy a minecraft download card for the PC because i didn't want to use a credit card. When I went to redeem it, it says I can't because it can't get the validate for Mojang. It said it was because either they can't connect to the internet or they can't connect to the website. Don't ask me how either of those make sense. I went to the Mojang FAQ and it said that the website was fine. Obiviously I was on the internet so that was fine to. The problem was that there were errors on the page. I can't get a refund and I spent $30 on this so can someone tell me whats going on please?! Also I have a copy of the errors and I tried to redeem it like 20 times.
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#2

amazingpickle

Posted 23 June 2013 - 02:44 AM

Try using a different web browser.  I always use Google Chrome and it works perfectly.

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#3

Jonthe445
  • Location: Cincinnati, Ohio
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Posted 23 June 2013 - 03:20 AM

Well what it sounds like is, it may be due to a poor internet connection try to go and you could refresh the page and as Pickle said perhaps try a diff. browser that normally should not make a difference but you never know. Try reseting the page and perhaps if you must even a internet modem/router. I hope this helps.
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#4

Misstic
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Posted 24 June 2013 - 10:03 PM

I used the google chrome, regular internet explorer and mozilla firefox. None of them worked. The internet connection was fine because i had started seaching the internet and youtube after and nothing else went wrong.
Misstic

#5

amazingpickle

Posted 24 June 2013 - 10:06 PM

View PostMisstic, on 24 June 2013 - 10:03 PM, said:

I used the google chrome, regular internet explorer and mozilla firefox. None of them worked. The internet connection was fine because i had started seaching the internet and youtube after and nothing else went wrong.

Then first try clearing cache and cookies, then if all else fails, restart your computer and internet.

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#6

Misstic
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Posted 24 June 2013 - 10:06 PM

I never even knew u could do that with a router. I'll try.
Misstic

#7

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Posted 24 June 2013 - 10:17 PM

View PostMisstic, on 24 June 2013 - 10:06 PM, said:

I never even knew u could do that with a router. I'll try.
I just did it still not working.

View Postamazingpickle, on 24 June 2013 - 10:06 PM, said:

Then first try clearing cache and cookies, then if all else fails, restart your computer and internet.
Still not working.
Misstic

#8

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Posted 27 June 2013 - 03:03 PM

I've contacted mojang because i have no idea what else to do. I hope to here back from them
Misstic

#9

sharkfin5

Posted 29 June 2013 - 05:00 AM

im haveing a  strainge problem too... my internet is fine, but it will tell me the card's PIN is invalid even tho i just bought the prepaid card today... can i get some help?

#10

Misstic
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Posted 29 June 2013 - 05:33 PM

View Postsharkfin5, on 29 June 2013 - 05:00 AM, said:

im haveing a  strainge problem too... my internet is fine, but it will tell me the card's PIN is invalid even tho i just bought the prepaid card today... can i get some help?
mabye either you put the code in wrong or sometimes they just don't activate card right away so give it a day or two and then try again
Misstic

#11

sharkfin5

Posted 29 June 2013 - 07:36 PM

{"error":"The gift code you entered is invalid."} is what it said on the redeem page but is a prepaid card pin so something is up... a little frustrating...no sign of anything that conferms the card and i put in the pin as the card displays it with AND without spaces with no luck.

#12

Misstic
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Posted 30 June 2013 - 03:29 PM

View Postsharkfin5, on 29 June 2013 - 07:36 PM, said:

{"error":"The gift code you entered is invalid."} is what it said on the redeem page but is a prepaid card pin so something is up... a little frustrating...no sign of anything that conferms the card and i put in the pin as the card displays it with AND without spaces with no luck.
it says on the back of the card if i'm correct that if this happens contact your retailer and make sure it has been activated
Misstic

#13

Extreme_Heat
  • Location: null

Posted 30 June 2013 - 06:27 PM

Hi, Misstic.

If you have already contacted Mojang, then you have already helped yourself.

Besure that in the email, you included your Gift Code ID, and Mojang will reply to you within 1-2 business days.

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#14

sharkfin5

Posted 30 June 2013 - 09:19 PM

it was something wrong with my computer...no game would work, so i started to wonder if it would work with my 3DS. and it accepted the code. all is good now. thank you for your help tho
something is up with the code redeem with my comp for all games, so i need to work on that...

#15

AsIfItIs
  • Location: Clarksville, IN, USA
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Posted 30 June 2013 - 11:24 PM

My freind got mysis and i prepaid cards 4 our b-days. my sis is having the same prob as at the top of the page. my b day is july 3 so i have not gotten to try yet.Posted Image

Support has not emailed her back yet...Posted Image

Please help.
One day the Prey will become a better hunter than the Predator, and the Prey will rise and strike great fear in the Predator, and the Prey will rule above all.

#16

Misstic
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Posted 01 July 2013 - 12:19 AM

View PostExtreme_Heat, on 30 June 2013 - 06:27 PM, said:

Hi, Misstic.

If you have already contacted Mojang, then you have already helped yourself.

Besure that in the email, you included your Gift Code ID, and Mojang will reply to you within 1-2 business days.
I did what mojang said and it still isnt working
Misstic

#17

Misstic
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Posted 01 July 2013 - 12:25 AM

View PostMisstic, on 01 July 2013 - 12:19 AM, said:

I did what mojang said and it still isnt working
I mean i used a separate computer to make the account but it still doesnt actully work. on the computer but not this one
Misstic

#18

Misstic
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Posted 01 July 2013 - 12:42 AM

ok i just tried it on google chrome again and it worked. I recommend that to whoever is having problems and thank all who helped!!!
Misstic

#19

AsIfItIs
  • Location: Clarksville, IN, USA
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Posted 01 July 2013 - 01:35 PM

My sis tryed it on Firefox (i just downloaded it) and it worked!

Than you all!

I also suggest that you press enterinstead of clicking the button. That works much better!
One day the Prey will become a better hunter than the Predator, and the Prey will rise and strike great fear in the Predator, and the Prey will rule above all.