*I only placed my order 12 hours ago at the time of this post, I am going by what has been advertised to me.*
I understand you guys are setting up new server clusters on a fairly regular basis due to demand, but I have had "instant Setup" claims that have taken up to about 30 minutes, and I am aware setting a server block takes a little bit of time. I did place my order close to midnight EST as well so I was being mildly patient in that regard. I was, however, expecting at least some sort of response to a pre-sale ticket response to something I submitted at 5:30 PM yesterday by 10 AM EST this morning. I was hopeful as well that my server my be up by 10 AM as well. This claim of "Instant Setup" and "24/7 Support" is somewhat disappointing thus far. I am still willing to use you as a host if these issues get resolved in a timely fashion based on the services you offer, as well as the numerous and great reviews I have seen in this thread.
I want to give you a half-response as to why they could be a bit slow, as I am not a representative of FPSBox and I don't know fully why.
(1. FPSBox is growing at a phenomenal rate. They are one of the cheapest but highest quality hosts on these forums - nothing against the other ones.
(1.5. They are very busy, and may be running a bit short on Support staff as more and more tickets are opened. I know for a fact that they are hiring more Support staff pretty much as we speak here.
(2. It's fully possible that the software has bugs. It happens.
They are an extremely good company and I hope you stay with them. No, I am not paid to do this. These are very honest reviews and answers that I write from my personal experiences with my Tekkit server that FPSBox provides.