Accounts / Minecraft.net Rules & Guidelines

The Accounts / Minecraft.net section is for Minecraft.net account questions and queries, however it is not the correct venue to get support for account specific problems. If you have any problem with your account that needs to be addressed by a Mojang representative please use the Mojang help centre, available at help.mojang.com.

The following are some of the most popular questions that you must use help.mojang.com for and will be removed if you post in this section:

I've migrated and can't log into Minecraft

Problems logging in to a newly migrated account

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I was premium and now I am not

Account was previously premium and now is not

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I forgot my password

Lost or forgotten password issues

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My email has changed

Changing email or lost/broken email issues

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Forgotten username

I forgot my username... retrieval information

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I can no longer log into Minecraft.net

Solutions for common minecraft.net login issues

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My account was hacked

Account hack solutions and procedures

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I’ve been charged more than once

Unexpected extra charges from Mojang

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If your question is not covered by help.mojang.com and is not a question specific to your account you can continue to the forum by clicking below. You will only see this page once, but if you wish to return in the future the link is at the top of the Accounts / Minecraft.net section.

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