I would like to apologize for any delays in support.
I actually did hire a new staff member to work nights, however, judging by your reviews he is NOT providing the support we as a company promised.
I will be personally looking into the tickets at question.
Thank you for acknowledging this, may I ask, and I'm being sincere, if and how you will provide the 24/7 support promised, since your new staff member is not providing it?
Hmm.. The 24/7 support is indeed misleading. The two tickets I've sent haven't been answered yet despite it being sent numerous hours ago. Also, the live chat always tends to be offline or away to me. I suggest to solve the 24/7 support problem or don't say it anymore if it isn't true...
Also, the free web domain hasn't be propagated yet despite it being over 48 hours.
This host has been great. My server ran with hardly any lag, editing files has been a breeze, and the support has been helpful. However, I have been having some trouble with my server lately, there is just something is wrong with the files and my server keeps crashing and wont start back up. This happened for the second time two days ago. I responded to the ticket I already had open. Didn't get a reply before I went to bed and didn't get a reply for the first half of the next day. I then decided to open up a new ticket and selected high urgency. I checked the ticket for the rest of the day and never got a reply. Finally, after I had gotten off my computer for the day, I discovered I got a reply to my ticket via my phone. He wasn't able to fix anything, he just asked for a bit more information. I quickly responded, but this was two hours after the reply. Needless to say, he was long gone and nobody else responded over the night. Now it is almost midday of the next day and I am wondering if I will get a reply before late tonight. I am a bit upset that this host claims to have 24/7 support but seems to only check once or twice a day for tickets. I also tried calling multiple times throughout the day with no answer. I would love to play on my server, yet the "24/7" support has only replied once over about one and a half days now.
Taking awhile to hear back everytime I send them a ticket, ranges from 4 to 24 hours... I'm wasting money by the minute waiting for a response. I've been having trouble setting up my dedicated server for the past 2 days and I'm getting a little frustrated. My advice would be stick with the non dedicated ones :/ unless you know exactly how to set one up and you don't use a mac.
I can agree with most of this, they have been a great host so far for 'mostly' everything, but this host saying they have "24/7 support" is very, very misleading. They do have great prices & features compared to other hosts I have looked at, which is great. The staff have also been respectful. It usually takes hours to almost half a day or more(may of course span over 2 days(not 24 hours), because of your timezone) (or an issue, setting up your server for the first time or question may take days to resolve because of waiting time for responses) for them to answer support questions, but fortunately it seems that they do answer them eventually. I'd assume they are understaffed and can no longer have 24/7 support unless they hire more staff.
I have almost always heard back within an hour or less on my tickets. Chat is AMAZING support too for quick answers as they are almost ALWAYS available right away.
I haven't had ANY issues using them and will be upgrading soon.
1. Yes, but I discourage it. If you make people pay for joining your server, you'll never get any players. Paying/donating should always be optional, not mandatory to join a server. Yes, it helps pay for server costs, but not all of the kids that play the game have the money or their parents just don't want them paying money to random strangers over the internet. My advice: Don't make your payers pay to play.
2. Yes.
3. Yes. You decide where it goes to. But I'm pretty sure your players wouldn't be too happy if they knew you were making a profit off of it instead of using it to keep up the server...
4. Yes.
5. Yes.
6. Do you mean making modifications to other peoples mods and using them on your server? Or do you mean something else?
7. Yes.
If you have any other questions, you can refer to Minecraft's Terms of Use. There are some other things that you may find useful as well.
Thank you both for answering.
For 6. I just meant am I allowed to make a modification for my Minecraft server in general? I have seen people do most of these things I'm asking about, but I wanted to know legally if it was allowed with Mojang. I read their Terms of Use, and got a bit confused by it.
Edit: Thanks for the link to the Terms of Use, it seems a bit different from the one on their company website, even though the one on their website mentions their games. I see on the Minecraft Terms it clearly states you are allowed to do "Basically, mods (or plugins, or tools) are cool (you can distribute those)" which is one of the questions I had, so thank you very much for that link!
I'd say something that involves gold ingots for the recipes as its usually not to easy to get and not way to hard either. Maybe something involving paper also for the items you make to warp to the totems/stones.
Look in the WIP mods section for Ships and Boats. Sounds like what your asking.
Thank you for letting me know about that mod. It is to a degree what I'm looking for, its just not currently for 1.3.2 also I believe the boats can fly? I'm not sure, but I'm just looking for something that stays in water, but I guess I will have to keep an eye on it until it updates.
Ah ok, well thank you very much! I'm thinking the recipe to craft the item you place on the ground shouldn't be way to easy or way to hard to get items either. Perhaps make them a totem that emits particles if possible. The item you make to warp to a totem also shouldn't be to easy or to hard to make. Once you make it, it should not be consumed upon use. You have to make different ones for each totem, (should be color coded or nameable so you know where you are warping to before you use them.) Hopefully this is doable.
On some of my travels, it would really come in handy for me to be able to teleport to specific areas that I have been to before as I may have different homes etc, very far away from each other. I have not been able to find a standalone mod (Meaning, just the mod itself and no updater client etc.) for Forge & survival 1.3.2 SSP/SMP, that allows you to set waypoints.
It would be more fair than just typing /set waypoint home1 and /warp to home1, if there were items you had to craft and build on the spot you want to be able to teleport to in the future, as well as craft items to use to get there.
Okay, the problem with the armor and legs not syncing is a long standing (since armor) minecraft issue, It has nothing to do with the parachute. When the player sits while wearing armor the armor legs don't 'bend'.
The reptiles spawn in specific Minecraft biomes. They probably won't spawn in new biomes created with mods.
I haven't tested the new update you just put out, but there is a visual problem with the parachute, where the legs of armor don't bind to your legs while your flying in the parachute. So it looks like your legs are sticking out of the armor through the side. Also I rarely see only dark green reptiles in deserts or swamps. Perhaps they are incompatible with the mod extrabiomesxl? I'll test out the new update.
Edit: I just updated as well as created a new world and removed extrabiomesxl and I'm now seeing new reptiles (black and white one in jungle)(turtles in desert) also I hear it making noises, which I didn't notice before so it seems like its improved.
Some more feedback for Kinniken. I've been looking for the alchemist's tower for hours going in one direction loading new chunks and I believe I can't find it possibly because this mod may be incompatible with extrabiomesxl as it changes the landscape a lot or perhaps not?
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Thank you for acknowledging this, may I ask, and I'm being sincere, if and how you will provide the 24/7 support promised, since your new staff member is not providing it?
The live chat seems to be offline for me as well.
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I can agree with most of this, they have been a great host so far for 'mostly' everything, but this host saying they have "24/7 support" is very, very misleading. They do have great prices & features compared to other hosts I have looked at, which is great. The staff have also been respectful. It usually takes hours to almost half a day or more(may of course span over 2 days(not 24 hours), because of your timezone) (or an issue, setting up your server for the first time or question may take days to resolve because of waiting time for responses) for them to answer support questions, but fortunately it seems that they do answer them eventually. I'd assume they are understaffed and can no longer have 24/7 support unless they hire more staff.
You are very lucky.
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Thank you very much! Very awesome.
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Thank you both for answering.
For 6. I just meant am I allowed to make a modification for my Minecraft server in general? I have seen people do most of these things I'm asking about, but I wanted to know legally if it was allowed with Mojang. I read their Terms of Use, and got a bit confused by it.
Edit: Thanks for the link to the Terms of Use, it seems a bit different from the one on their company website, even though the one on their website mentions their games. I see on the Minecraft Terms it clearly states you are allowed to do "Basically, mods (or plugins, or tools) are cool (you can distribute those)" which is one of the questions I had, so thank you very much for that link!
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Thank you for letting me know about that mod.
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Ah ok, well thank you very much!
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Cool, really?
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It would be more fair than just typing /set waypoint home1 and /warp to home1, if there were items you had to craft and build on the spot you want to be able to teleport to in the future, as well as craft items to use to get there.
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Ah alright, thanks!
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Edit: I just updated as well as created a new world and removed extrabiomesxl and I'm now seeing new reptiles (black and white one in jungle)(turtles in desert) also I hear it making noises, which I didn't notice before so it seems like its improved.
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