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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from Lachie1770»

    -snip-




    Hi Lachie,


    I believe I have located your ticket and this should have now been resolved. This was not our intention at all for this to occur - for some reason our system did not receive the payment confirmation from PayPal.


    We've been in business for almost 5 years and have a very strong reputation - we process hundreds of payments per day, so this kind of issue is very rare. Unfortunately there are times issues like this can occur that are beyond our control, however when something like this does occur we certainly can resolve it.


    I do apologise for the situation, I am very confident you will be happy with our service now that it has been resolved. If there's anything else we can help you with, please let us know.


    Kind Regards,

    Mitch Smith

    Managing Director

    https://shockbyte.com

    Posted in: Minecraft Server Hosting
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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe

    Merry Christmas from all of us at Shockbyte! Our holidays sale is still available - for 50% off your first month, use the discount code "HOLIDAYS16"

    Posted in: Minecraft Server Hosting
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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from SergeantBud»

    Why in hells name is there malware in my friend's Shockbyte FTP? https://threatpost.com/zitmo-trojan-variant-eurograbber-beats-two-factor-authentication-steal-millions-120612/77287/ (Zitmo)


    It is possible that this was added by a plugin your friend installed. It wasn't placed there by us, and isn't related to our service. I'd suggest contacting our support so we can assist you with this.
    Posted in: Minecraft Server Hosting
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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from MarshCaptain»

    I am disappointed in this host. I cannot manage my server as I get errors within ftp relating to the server that fails to delete anything. I cannot get support as staff are not replying to tickets. I have server management addon and it is a waste of money as no one is doing anything.


    The only good thing about this host is the cheap prices. I want to play on my server, not sit here knowing staff are lazy and not able to help. The discord is a waste of time as no one replies within hours of a question.



    The Discord server is not one of our support options - it is a community chat and a response should not be expected from our staff there. At the time you posted this message, your tickets had been open for less than 6 hours and our staff had already responded. Response times vary depending on the amount of tickets awaiting a response - they're in a queue and each time a response is made, the ticket is moved to the bottom of the queue. Although we always have staff working (24/7 support), response time will vary depending on the amount of tickets in the queue - during peak times, there will be a longer wait. Regarding Server Management - you had only made a server management request a few minutes before sending this message. I'm not sure if you made a request in Discord, however Discord is not a support option - it needs to be made on our website otherwise we may not see it, and even if we do, we cannot locate or verify ownership of your account.

    Posted in: Minecraft Server Hosting
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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from SKIDUDE»

    I am very disappointed with my service, I had requested cancellation for my server as my friends and I no longer played on it. This was over 2 months ago and my server has still not been shut down and I am continuing to be billed for something I requested to cancel! I have now been waiting for 4 days for a ticket response from the manager as the guy I was previously talking to had no idea how to help with my problem.


    TL;DR

    Requested cancellation for server, 2 months later still being billed and not cancelled. Manager won't respond to ticket either.


    This was resolved in your ticket and a refund was issued.


    Looks like the customer support is poor.

    A refund has already been issued to this client. The issue was that a payment subscription had not been cancelled in PayPal. We are able to offer refunds for overpayments/accidental payments like this. This forum is not a support forum - we handle support requests through our support/ticket system on our website.



    Do you guys have any job openings?


    If you're interested in a position with us, please email a resume/cv to [email protected]

    Posted in: Minecraft Server Hosting
  • 2

    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe

    Today we've made some major changes to Shockbyte - we've completely redesigned and rebuilt our website, as well as introduced new services. Our website now includes a blog, where we'll be posting news and updates about our company and services.

    We've also launched hosting for TeamSpeak 3 Servers. Our TeamSpeak plans are priced competitively at just $0.25/slot and start at $2.50. You can order a TeamSpeak 3 server at: https://shockbyte.com/teamspeak

    We're constantly working to improve our services. We have many more updates planned for the future. If you'd like to leave us any feedback or suggestions, we'd appreciate if you could let us know by opening a ticket.


    TL;DR We released a new website. Visit https://shockbyte.com to check it out.

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from okbianca»

    They have ignored my support ticket for days now, and have refused me a refund despite their 24 hour refund guarantee.


    DISAPPOINTED to say the least. Will chargeback if they continue to ignore my support ticket.


    If I'm referring to the correct ticket - your refund request was denied because your request was made outside the first 24 hours. We do offer refunds beyond this point, but generally only when there is an issue with the service. If you were having any issues, please respond to your ticket or open a new ticket so we can assist you.
    Posted in: Minecraft Server Hosting
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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe

    "24/7 support"

    and yet they take three weeks to answer a ticket and i dont even get a solution...


    it is cheap, thats a good thing.


    If you can let me know your ticket ID I can take a look at this for you - we don't have any tickets that old open.
    Posted in: Minecraft Server Hosting
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    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from PotatoesNGravy»

    Where are your servers located?


    We have two locations available - North America and Europe. Our North American servers are located in Montreal, QC, Canada and our Europe servers are in Gravelines, France. I noticed in another thread you were asking about file transfers from another host - we can do a direct transfer of your files from your previous host, free of charge. You'll just need to open a ticket with the request.
    Posted in: Minecraft Server Hosting
  • 0

    posted a message on Looking for CHEAP host with AUTOMATIC BACKUPS.


    Hi WifiSpy,

    I'm Mitch from Shockbyte. We're a registered business in Australia and have been providing Minecraft services for almost 3 years. We're one of the cheapest hosts in the market at just $2.50 USD/GB. For you, we can offer our Iron plan which includes 4GB RAM for just $10.00 USD per month. It is possible to schedule an automatic backup on our control panel.

    Here's what is included with every server:


    • 4GB of DDR3/DDR4 RAM
    • Solid State Drives on RAID 1
    • Intel Xeon 1650v2 CPUs & Intel Xeon 1650v3 CPUs
    • 1Gbps Uplink
    • 480Gbps DDoS Protection
    • Unlimited Storage
    • Unlimited Bandwidth
    • Unlimited Slots
    • Free Subdomain (Custom IP)
    • Free MySQL Database
    • 99.9% Uptime
    • 24/7 Support
    • 1-Click Plugin Installation
    • 1-Click Mod Pack Installation
    • All Mod Packs Supported
    • Multicraft Control Panel
    • Full FTP Access
    • 24 Hour Money Back Guarantee
    • 45 Days of Enjin Premium
    • 30 Days of Buycraft Premium

    If you have any questions, you can contact us at: https://shockbyte.com/contact

    Regards,
    Mitch Smith
    [email protected]

    Posted in: Hosting Requests
  • 0

    posted a message on ⚡ Shockbyte ★ $2.50/GB ★ DDoS Protected ★ DDR4 RAM ★ 24/7 Support ★ North America & Europe
    Quote from Mr_G_Reaper»

    Same questions i just asked a few josts that replyied to my thread


    1) if I buy a service from you guys and it proves to be insufficient or to laggy within the first 24 hours can I refund it?

    2) a tricky one to ask but what about node overpopulation? I tried a server company before and I got really bad lag, they moved me to a new node and I was good for a week then it really appeared, learnedlater they were cramming their servers with more virtual machines then was sensible? (tricky to ask as I just have to trust your responses lol)

    3) if after the first month I think yep this is for me, is there any deals on paying for a year in advance?

    4) is there any time when the service suffers (I once went with omgserv and I found at 2am every night (just when ingesting home from work and want to unwind with a game) the server was beyond unresponsive, seemed to be some sort of backup time for most of the servers


    Also do you have eu servers?


    1. Yes, if for any reason you are not satisfied with your purchase, you can claim a full refund within 24 hours.
    2. We don't overload any of our servers, so you won't have any issues like this.
    3. We can offer a 10% recurring discount if paid annually, you can use the discount code ANNUAL10 to claim this. If you'd like to discuss an alternative discount with us after a month, you can open a ticket on our website.
    4. As stated previously, we don't overload our servers, so even during peak times your server will run smoothly.

    We do have a Europe location. You can select this as your server location during checkout.
    Posted in: Minecraft Server Hosting
  • 0

    posted a message on I need good hosting w/ ddos protection


    Hi Run4urlife144,

    I'm Mitch from Shockbyte. We're a registered business in Australia and have been providing our services for almost 3 years. We're currently one of the cheapest hosts in the market at just $2.50 USD/GB. For you, I'd highly recommend our Dirt plan. This consists of 1024MB RAM and only costs $2.50 USD per month.

    BungeeCord is available as a 1-click install on our panel.

    Every server includes the following:


    • 1024MB of DDR3/DDR4 RAM
    • Solid State Drives on RAID 1
    • Intel Xeon 1650v2 CPUs & Intel Xeon 1650v3 CPUs
    • 1Gbps Uplink
    • 480Gbps DDoS Protection
    • Unlimited Storage
    • Unlimited Bandwidth
    • Unlimited Slots
    • Free Subdomain (Custom IP)
    • Free MySQL Database
    • 99.9% Uptime
    • 24/7 Support
    • 1-Click Plugin Installation
    • 1-Click Mod Pack Installation
    • All Mod Packs Supported
    • Multicraft Control Panel
    • Full FTP Access
    • 24 Hour Money Back Guarantee
    • 45 Days of Enjin Premium
    • 30 Days of Buycraft Premium

    If you have any questions, you can contact us at: https://shockbyte.com/contact

    Regards,
    Mitch Smith
    [email protected]

    Posted in: Hosting Requests
  • 0

    posted a message on NEED GOOD HOST WITH GREAT DDOS PROTECTION


    Hi GlowHCF,

    I'm Mitch from Shockbyte. We're a registered business in Australia and have been providing our services for almost 3 years. We're currently one of the cheapest hosts in the market at just $2.50 USD/GB. From the information in your post, I'd recommend our Iron plan. This consists of 4GB RAM and only costs $10.00 USD per month.

    Until monday, if you use the discount code BLACKCYBER, you'll receive a 60% discount on your first month. This brings our pricing down to just $1/GB.

    Here's what is included with every server:


    • 4GB of DDR3/DDR4 RAM
    • Solid State Drives on RAID 1
    • Intel Xeon 1650v2 CPUs & Intel Xeon 1650v3 CPUs
    • 1Gbps Uplink
    • 480Gbps DDoS Protection
    • Unlimited Storage
    • Unlimited Bandwidth
    • Unlimited Slots
    • Free Subdomain (Custom IP)
    • Free MySQL Database
    • 99.9% Uptime
    • 24/7 Support
    • 1-Click Plugin Installation
    • 1-Click Mod Pack Installation
    • All Mod Packs Supported
    • Multicraft Control Panel
    • Full FTP Access
    • 24 Hour Money Back Guarantee
    • 45 Days of Enjin Premium
    • 30 Days of Buycraft Premium

    If you have any questions, you can contact us at: https://shockbyte.com/contact

    Regards,
    Mitch Smith
    [email protected]

    Posted in: Hosting Requests
  • 0

    posted a message on 1gb server under 7.50USD


    Hi crollstar,

    I'm Mitch from Shockbyte. We're a registered business and have been providing our Minecraft services for almost 3 years. We're currently one of the cheapest hosts in the market at just $2.50 USD/GB. Shockbyte is able to offer you our Dirt plan which includes 1024MB RAM for just $2.50 USD per month.

    Until monday, if you use the discount code BLACKCYBER, you'll receive a 60% discount on your first month. This brings our pricing down to just $1/GB.

    Here's what is included with every server:


    • 1024MB of DDR3/DDR4 RAM
    • Solid State Drives on RAID 1
    • Intel Xeon 1650v2 CPUs & Intel Xeon 1650v3 CPUs
    • 1Gbps Uplink
    • 480Gbps DDoS Protection
    • Unlimited Storage
    • Unlimited Bandwidth
    • Unlimited Slots
    • Free Subdomain (Custom IP)
    • Free MySQL Database
    • 99.9% Uptime
    • 24/7 Support
    • 1-Click Plugin Installation
    • 1-Click Mod Pack Installation
    • All Mod Packs Supported
    • Multicraft Control Panel
    • Full FTP Access
    • 24 Hour Money Back Guarantee
    • 45 Days of Enjin Premium
    • 30 Days of Buycraft Premium

    If you have any questions, you can contact us at: https://shockbyte.com/contact

    Regards,
    Mitch Smith
    [email protected]

    Posted in: Hosting Requests
  • 0

    posted a message on Need a professional host


    Hi joshamrush,

    I'm Mitch from Shockbyte. We're a registered business in Australia and have been providing our services for almost 3 years. At the moment, we're one of the cheapest hosts in the industry at just $2.50 USD/GB. For you, we can offer our Dirt plan which includes 1024MB RAM for just $2.50 USD per month.

    Until monday, if you use the discount code BLACKCYBER, you'll receive a 60% discount on your first month. This brings our pricing down to just $1/GB.

    Here's what you can expect from us:


    • 1024MB of DDR3/DDR4 RAM
    • Solid State Drives on RAID 1
    • Intel Xeon 1650v2 CPUs & Intel Xeon 1650v3 CPUs
    • 1Gbps Uplink
    • 480Gbps DDoS Protection
    • Unlimited Storage
    • Unlimited Bandwidth
    • Unlimited Slots
    • Free Subdomain (Custom IP)
    • Free MySQL Database
    • 99.9% Uptime
    • 24/7 Support
    • 1-Click Plugin Installation
    • 1-Click Mod Pack Installation
    • All Mod Packs Supported
    • Multicraft Control Panel
    • Full FTP Access
    • 24 Hour Money Back Guarantee
    • 45 Days of Enjin Premium
    • 30 Days of Buycraft Premium

    If you have any questions, you can contact us at: https://shockbyte.com/contact

    Regards,
    Mitch Smith
    [email protected]

    Posted in: Hosting Requests
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