I messaged them again yesterday and they said it is something they're aware of and are actively working to fix. I got on my xbox last night and it was not in the ready to install section. However I searched the store and sure enough it said Install instead of 19.99.
So I have the update, or "upgrade" technically. And I now understand some of the frustrations of the people who already have the update. It's slow, the crafting menus are clunky, ugly, and hard to navigate. And it is now far too easy to place blocks as you are walking backwards, what ends up happening is you smack yourself in the face with the last block placed, hurting you or even knocking you off of whatever high up surface you were on. You can also end up getting hurt when running and jumping off of a one block drop. All in all, I'm happy to have it and I am still playing. However there are some annoyances.
Good luck man. Hope you get it soon. Hopefully this restores some hope and patience, it is still rolling out.
Also the Battlefront II Beta is pretty decent if you want something different to play in the meantime.
Thanks for the update brother. Mines still saying the same as yours was so perhaps they are still working on it like you stated. Yeah the new version has a lot of bugs i just want it that way I don't have to purchase in the future . I will how ever probably not play on the new version until they get the bugs and kinks worked out. Once that takes place i'll probably move everything of mine over to the new upgrade. It's going to be hard pressed to make it as good as the original xbox version was but I will give them benefit of the doubt. Thank you Shunter24 greatly appreciate you keeping me up to date. Thanks again!