I am sorry if this is common issue, but we did not get proper help from Mojang side(huge disappointment) and basically we cannot log in to Minecraft from 1. December.
We bought Minecraft from third party and until this account moving shenanigans worked just fine. But when all of this started we cant log in properly. When we enter email and password(which are 101% OK) we just get demo game.
I tried to contact support, nut only what i got is generic email with same text like that one on the help page-and that do not work.
So, any idea what we can do?
P.S: do not think i am crazy because speaking in third person-becasue when i say we, i mean me and my son-for whom game was bought like birthday gift
So, where to start.
I am sorry if this is common issue, but we did not get proper help from Mojang side(huge disappointment) and basically we cannot log in to Minecraft from 1. December.
We bought Minecraft from third party and until this account moving shenanigans worked just fine. But when all of this started we cant log in properly. When we enter email and password(which are 101% OK) we just get demo game.
I tried to contact support, nut only what i got is generic email with same text like that one on the help page-and that do not work.
So, any idea what we can do?
P.S: do not think i am crazy because speaking in third person-becasue when i say we, i mean me and my son-for whom game was bought like birthday gift
Where exactly did you buy the game from?
No no. I got the game, not account.
Problem is-they didnt help alot.
@Talis1
I bought it from instant-gaming.com
From that side was OK, because until 1. december game worked just fine.
Are you sure? I mean i bought gift card from there, not actual game.
Activation code which they give to me worked properly-i downloaded and installed game with no problems.
I dont think so that gift-code code was timed or something, so game will work for 3 month only.
Problems started after 1. december.
Always buy Minecraft from the Minecraft Official Site!
Ok fair enough.
But shouldn't mojang send some email to say-look your account will be canceled-with valid reason?