Has anyone out there successfully gotten the Vita version free with their PS3 disc? It's showing up full price for me still/ Tried calling PS support, but the first guy gave me the runaround ("There's no such thing as a vita version!", etc) and the second time i tried the next guy was at a loss to why its not working.
Same problem here. I have the disc version and the Vita version shows up full price on both the PS3 and Vita stores. I'm going to try contacting 4J about it.
4J isn't responding to my Tweets, so I contacted Sony US Support about it. Here's how the chat went (with my name censored, of course):
Irvin C.: Hi, my name is Irvin C.. How may I help you?
Me: Hello. I own the PS3 Edition of Minecraft and according to an official blog post (http://blog.us.playstation.com/2014/10/10/minecraft-ps-vita-edition-coming-to-ps-store-next-week/) I am supposed to receive the Vita Edition of Minecraft for free. However, it still appears for full price in the PlayStation Store.
Me: How do I redeem my copy of Minecraft Vita Edition?
Irvin C.: I see, [me]. I'd be happy to look into this for you today.
Me: Thank you. The blog post specifies that the offer extends to both disc and digital copies of Minecraft PS3. I own the disc version, for clarification, and have played it and earned Trophies for it on my system.
Irvin C.: Let me ask you do you have the Disc version for the PS3?
[We sent those two messages at about the same time, so this isn't him being dumb.]
Me: Yes, the disc version.
Irvin C.: I see [me], did you receive any code?
Me: No, there are no codes included with the disc version.
Me: If you need proof of purchase, I could attach my Amazon.com purchase receipt.
Irvin C.: Give me a moment, I'm checking the process for this situation.
Irvin C.: Let me ask you this when you are sign in into the account that you are playing minecraft, are you able to download the content from the PS vita or no yet?
Me: I am unable to download from both PS3 and Vita. It appears for the $19.99 full price.
[long wait]
Irvin C.: Okay thank you for you patient [me], in this moment I was talking with the expert on the floor about the situation and in this moment we are having the same situation that you are having right now, for that reason we are escalating the situation to get the approval and them we will continue with the process.
Me: Okay.
Irvin C.: By the moment we will appreciate if you can contact us back 2-3 hours to see, how we will need to handle the situation, most likely we will need the proof of purchase and escalate the situation and be cause you have it you will not have issues to get the copy for the PS vita.
Irvin C.: I'm so sorry that I could not assist you better with your request.
Irvin C.: Is there anything else I can assist you with today?
Me: Thank you. I will return in 2-3 hours.
Irvin C.: Thank you [me] we appreciate you comprehension, we will be waiting for you.
Irvin C.: Thank you and have a nice day, enjoy your gaming.
Me: Thank you, you too.
You have disconnected.
So yeah. Hopefully I get somewhere with this. I'll keep you posted.
I got it! After giving them proof of purchase of my PS3 version, they've promised to send me a download code for the Vita version. Just keep trying and you'll get it!
Here's the customer service exchange (with my personal info edited out):
Carlos M.: Hi, my name is Carlos M.. How may I help you?
Me: Hello. I own the PS3 Edition of Minecraft and according to an official blog post ( http://blog.us.playstation.com/2014/10/10/minecraft-ps-vita-edition-coming-to-ps-store-next-week/ ) I am supposed to receive the Vita Edition of Minecraft for free. However, it still appears for full price in the PlayStation Store. I contacted support about three hours ago and "Irvin C." told me to contact back in two to three hours to follow up on the issue.
Carlos M.: I am really sorry for the inconvenient [me] we haven't received updates about the issue yet but our team in charge is working to fix the problem as soon as possible.
Carlos M.: You will get the PS Vita version for free as promised, don't worry.
Me: If needed, I can provide an Amazon.com receipt as proof of purchase for my PS3 disc copy.
Carlos M.: We don't need it as long as you have saved games for Minecraft which I'm pretty sure you do
Me: Yes, and I've also unlocked trophies and uploaded a save to the cloud.
Carlos M.: Just to confirm, did you play the game before August 8, 2014?
Me: No, I just recently purchased it after the announcement of the Vita version. There was no date specified in the official blog post.
Carlos M.: Okay, allow me one moment [me]
Me: Thank you.
Carlos M.: Just to confirm, may I have the account's Online ID?
Me: Is that the email address or the screen name? I'll just give both anyway: [my email] and [my PSN ID].
Carlos M.: Thank you
Carlos M.: Alright [me], I am sorry for this but we forgot to ask when you purchased the disc. Since you purchased the game recently you will have to send us the proof of purchase
Carlos M.: Once we receive it we will send you a code within the next days
Me: That's fine. What format do you want the proof of purchase in? I have the Amazon order receipt saved as a PDF.
Me: I could also take a screenshot of it if you prefer an image.
Carlos M.: It's up to you, I will send an email to [my email] and then you can reply with the POP
Me: Oh, okay. Thank you.
Me: I just received the email. I'll send the PDF now.
Carlos M.: Great
Me: Alright, I just sent it.
Carlos M.: Once the team in charge check your email they will be sending you a code [me] which will entitle you the PS Vita version for free and the PS version for $4.99
Carlos M.: And sorry again for not asking you this before
Me: Awesome. Thank you very much. How long should I expect to wait for the code?
Carlos M.: You should get it within the next 1-2 days, it all depends on traffic.
Me: Alright. Thank you.
Carlos M.: It's been a pleasure to assist you, is there anything else I can help you with?
Me: Nope, that was all. Again, thank you! Have a nice day.
Carlos M.: Thank you [me] for your time and patience in this matter. Have a great rest of your day.
You have disconnected.
Irvin C.: Hi, my name is Irvin C.. How may I help you?
Me: Hello. I own the PS3 Edition of Minecraft and according to an official blog post (http://blog.us.playstation.com/2014/10/10/minecraft-ps-vita-edition-coming-to-ps-store-next-week/) I am supposed to receive the Vita Edition of Minecraft for free. However, it still appears for full price in the PlayStation Store.
Me: How do I redeem my copy of Minecraft Vita Edition?
Irvin C.: I see, [me]. I'd be happy to look into this for you today.
Me: Thank you. The blog post specifies that the offer extends to both disc and digital copies of Minecraft PS3. I own the disc version, for clarification, and have played it and earned Trophies for it on my system.
Irvin C.: Let me ask you do you have the Disc version for the PS3?
[We sent those two messages at about the same time, so this isn't him being dumb.]
Me: Yes, the disc version.
Irvin C.: I see [me], did you receive any code?
Me: No, there are no codes included with the disc version.
Me: If you need proof of purchase, I could attach my Amazon.com purchase receipt.
Irvin C.: Give me a moment, I'm checking the process for this situation.
Irvin C.: Let me ask you this when you are sign in into the account that you are playing minecraft, are you able to download the content from the PS vita or no yet?
Me: I am unable to download from both PS3 and Vita. It appears for the $19.99 full price.
[long wait]
Irvin C.: Okay thank you for you patient [me], in this moment I was talking with the expert on the floor about the situation and in this moment we are having the same situation that you are having right now, for that reason we are escalating the situation to get the approval and them we will continue with the process.
Me: Okay.
Irvin C.: By the moment we will appreciate if you can contact us back 2-3 hours to see, how we will need to handle the situation, most likely we will need the proof of purchase and escalate the situation and be cause you have it you will not have issues to get the copy for the PS vita.
Irvin C.: I'm so sorry that I could not assist you better with your request.
Irvin C.: Is there anything else I can assist you with today?
Me: Thank you. I will return in 2-3 hours.
Irvin C.: Thank you [me] we appreciate you comprehension, we will be waiting for you.
Irvin C.: Thank you and have a nice day, enjoy your gaming.
Me: Thank you, you too.
You have disconnected.
So yeah. Hopefully I get somewhere with this. I'll keep you posted.
Here's the customer service exchange (with my personal info edited out):
Carlos M.: Hi, my name is Carlos M.. How may I help you?
Me: Hello. I own the PS3 Edition of Minecraft and according to an official blog post ( http://blog.us.playstation.com/2014/10/10/minecraft-ps-vita-edition-coming-to-ps-store-next-week/ ) I am supposed to receive the Vita Edition of Minecraft for free. However, it still appears for full price in the PlayStation Store. I contacted support about three hours ago and "Irvin C." told me to contact back in two to three hours to follow up on the issue.
Carlos M.: I am really sorry for the inconvenient [me] we haven't received updates about the issue yet but our team in charge is working to fix the problem as soon as possible.
Carlos M.: You will get the PS Vita version for free as promised, don't worry.
Me: If needed, I can provide an Amazon.com receipt as proof of purchase for my PS3 disc copy.
Carlos M.: We don't need it as long as you have saved games for Minecraft which I'm pretty sure you do
Me: Yes, and I've also unlocked trophies and uploaded a save to the cloud.
Carlos M.: Just to confirm, did you play the game before August 8, 2014?
Me: No, I just recently purchased it after the announcement of the Vita version. There was no date specified in the official blog post.
Carlos M.: Okay, allow me one moment [me]
Me: Thank you.
Carlos M.: Just to confirm, may I have the account's Online ID?
Me: Is that the email address or the screen name? I'll just give both anyway: [my email] and [my PSN ID].
Carlos M.: Thank you
Carlos M.: Alright [me], I am sorry for this but we forgot to ask when you purchased the disc. Since you purchased the game recently you will have to send us the proof of purchase
Carlos M.: Once we receive it we will send you a code within the next days
Me: That's fine. What format do you want the proof of purchase in? I have the Amazon order receipt saved as a PDF.
Me: I could also take a screenshot of it if you prefer an image.
Carlos M.: It's up to you, I will send an email to [my email] and then you can reply with the POP
Me: Oh, okay. Thank you.
Me: I just received the email. I'll send the PDF now.
Carlos M.: Great
Me: Alright, I just sent it.
Carlos M.: Once the team in charge check your email they will be sending you a code [me] which will entitle you the PS Vita version for free and the PS version for $4.99
Carlos M.: And sorry again for not asking you this before
Me: Awesome. Thank you very much. How long should I expect to wait for the code?
Carlos M.: You should get it within the next 1-2 days, it all depends on traffic.
Me: Alright. Thank you.
Carlos M.: It's been a pleasure to assist you, is there anything else I can help you with?
Me: Nope, that was all. Again, thank you! Have a nice day.
Carlos M.: Thank you [me] for your time and patience in this matter. Have a great rest of your day.
You have disconnected.