So to be honest, I am a tad miffed about this whole situation.
A little while ago I purchased a minecraft account for my sister with my Debit Card. It was a giftcode thing.
Recently she came to me saying her account wouldn't work, and so I took a look at it, and it wouldn't log in using her information. We couldn't even do a password recovery because it said her Email didn't exist, nor did her username.
I send a few emails to support, and got no response back within almost two weeks now. So I decided to post something in this Support forum to see if I could get any actual help.
At any rate, I want to get her account working, or my money back.
So to be honest, I am a tad miffed about this whole situation.
A little while ago I purchased a minecraft account for my sister with my Debit Card. It was a giftcode thing.
Recently she came to me saying her account wouldn't work, and so I took a look at it, and it wouldn't log in using her information. We couldn't even do a password recovery because it said her Email didn't exist, nor did her username.
I send a few emails to support, and got no response back within almost two weeks now. So I decided to post something in this Support forum to see if I could get any actual help.
At any rate, I want to get her account working, or my money back.
-EliasA
Unserious Note: You could sue him. Functionality + Accessibly =/=
Serious Note: I'm not positive if the giftcode system is fully functional. Best bet is to either give it time for him to respond considering he is swamped with emails, or to buy it the regular way.
User Account Username/Password is incorrect or does not exist error. The normal one when you don't log in right, and the same goes for the recovery window.
I assume that with minecraft having such a large community, the support staff is probably overwhelmed by the amount of emails people send in.
I am very frustrated with my account not working, as I'm sure you are, but I try to believe that Notch and the rest of the staff are working on these issues.
I know that this is a problem that quite a few people are experiencing right now, and unfortunately there is nothing to be done but wait for this problem to eventually be fixed.
I feel your pain, brother. There are many of us experiencing issues of a similar nature, and quite frankly, it is not an acceptable way to run a business. Mojang should be very afraid of it's angered customer base turning against the company and threatening a class action lawsuit. Seriously. I'm sure some greedy lawyers would love to sink their teeth into a portion of that $20+ million that has been paid...
Yeah. What he said is correct to my knowledge. The site is also experiences problems. The Classic servers were broken down and reset again so the site must be undergoing changes of some sort.Just wait for a couple of weeks or something.
Rollback Post to RevisionRollBack
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hey plz make server lemme be ownen and u owner i dunno how to make one but i build like coestar how he builds clean!
-Godmadness
I'm tired of all these people saying, 'just wait, they will get it sorted out'.
I'm tired of waiting. All I want is someone to send me an email acknowledging that I exist, have overpaid, and they will be doing something about it. I'm pissed off to say the least. Many of us are. I know I am hardly alone on this.
I understand the company is new to this sudden burst of success, but if they want to retain customers, and remain successful, they need to step up and sort this out before they blow it. How long do you think it will be before somebody else comes along and builds a clone of this game that will overtake it's popularity? I'm guessing not long. Especially if they can't manage their billing/support worth a damn.
Ok, I am a bit miffed about this, I will admit. It's been over a month since this billing issue happened. I have received an email back from Tobias and he assured me that Daniel would be handling my case. It makes me feel good to know that there really is someone there that is paying attention. Please forgive me if I came across as a douche...
It's good to hear that somebody has gotten some kind of acknowledgement from the staff.
Just to be clear, when I preach patience, I am not trying to defend mojang, not am I trying to belittle the frustration of the people who have been denied the game that they payed good money for.
I know many people are pissed off, I'm f***ing pissed off. And I'm sure being repeatedly told to wait is frustrating. But, I mean, aside from hunting down and threatening Notch with our diamond swords, there isn't much we can do. I hope it never comes to that, but just in case, keep those swords sharp.
Anyway, I don't really know where I'm going with this. I thought I had something important to say, but now I realize I'm just rambling on, so I'll stop now.
Good luck to everyone who has had their account f'ed, I hope it gets fixed as soon as possible.
ps. sharpening your diamond sword would be a great distraction while you wait.
I heard back from daniel@mojang this morning. They have refunded my accidental second purchase and the money should be in my account within a week or so. Hang in there, they should get to you sooner or later. It's really easy to get frustrated with the whole situation, but at least they ARE doing something about it. Good luck to all of you with billing issues to sort out!
Hey, thanks for all the response people! I do believe that waiting is the only thing we can do in the meantime isn't it? I will try to send out another email to Mojang about this, and hopefully get a response.
I think that a more effective support system for issue like this needs to be put into place sooner, hopefully this new hired person can help handle things faster than they were before!
A little while ago I purchased a minecraft account for my sister with my Debit Card. It was a giftcode thing.
Recently she came to me saying her account wouldn't work, and so I took a look at it, and it wouldn't log in using her information. We couldn't even do a password recovery because it said her Email didn't exist, nor did her username.
I send a few emails to support, and got no response back within almost two weeks now. So I decided to post something in this Support forum to see if I could get any actual help.
At any rate, I want to get her account working, or my money back.
-EliasA
Unserious Note: You could sue him. Functionality + Accessibly =/=
Serious Note: I'm not positive if the giftcode system is fully functional. Best bet is to either give it time for him to respond considering he is swamped with emails, or to buy it the regular way.
What was the error you've come across?
I assume that with minecraft having such a large community, the support staff is probably overwhelmed by the amount of emails people send in.
I am very frustrated with my account not working, as I'm sure you are, but I try to believe that Notch and the rest of the staff are working on these issues.
I know that this is a problem that quite a few people are experiencing right now, and unfortunately there is nothing to be done but wait for this problem to eventually be fixed.
***
hey plz make server lemme be ownen and u owner i dunno how to make one but i build like coestar how he builds clean!
-Godmadness
I'm tired of waiting. All I want is someone to send me an email acknowledging that I exist, have overpaid, and they will be doing something about it. I'm pissed off to say the least. Many of us are. I know I am hardly alone on this.
I understand the company is new to this sudden burst of success, but if they want to retain customers, and remain successful, they need to step up and sort this out before they blow it. How long do you think it will be before somebody else comes along and builds a clone of this game that will overtake it's popularity? I'm guessing not long. Especially if they can't manage their billing/support worth a damn.
"Hey ********, sorry for not getting back to you. Our support inbox is a mess (we've hired a guy for that now!).
I'm going to forward your e-mail to Daniel (he's got all the accounts) and he'll get you sorted.
Take care,
Tobias."
So, they have hired someone to handle this kind of thing. Which is fantastic news. I will cease and desist in my efforts to rile up the community.
Just to be clear, when I preach patience, I am not trying to defend mojang, not am I trying to belittle the frustration of the people who have been denied the game that they payed good money for.
I know many people are pissed off, I'm f***ing pissed off. And I'm sure being repeatedly told to wait is frustrating. But, I mean, aside from hunting down and threatening Notch with our diamond swords, there isn't much we can do. I hope it never comes to that, but just in case, keep those swords sharp.
Anyway, I don't really know where I'm going with this. I thought I had something important to say, but now I realize I'm just rambling on, so I'll stop now.
Good luck to everyone who has had their account f'ed, I hope it gets fixed as soon as possible.
ps. sharpening your diamond sword would be a great distraction while you wait.
***
hey plz make server lemme be ownen and u owner i dunno how to make one but i build like coestar how he builds clean!
-Godmadness
I think that a more effective support system for issue like this needs to be put into place sooner, hopefully this new hired person can help handle things faster than they were before!