We have not been able to login to Minecraft for the update, even though we have paid for it . I have sent multiple e-mails to various addresses. I have not gotten a response from anyone. My son paid for this game with his own money and is willing to blow more money on this game against my advice.
Is there any way to contact someone about our payment and out account issues?
What games can I purchase for him that could replace Minecraft...I don't want him to get ripped off again.
This is one of the most popular games at the moment, and is being run by an extremely small team of people (Which up until recently was just one person). As a result of this popularity they have had to deal with an absolutely MASSIVE influx of new users (Around 800k people). They are also getting ready to make the move to BETA status (Second Phase of development in game design) on December 20th.
If support is taking a long time to get back to you it is because you are most likely not the only person having issues and since Mojang is only run by a handful of people you may have to wait to be able to receive support. My only advice is for you to keep sending emails every few days, and being patient. The important thing is to not get bent out of shape over this and let a cooler head prevail. As I've said they have a MASSIVE influx of new users and they are still working out all the kinks.
I'm positive they will get to you as soon as they can, but please do not say you've been ripped off when you don't get immediate attention. Mojang is doing the best they can at the moment, and the best you can do is bear with them.
Love your response Falleen. Not very many people in the world like that anymore. You've gained my respect. *martial artist bow*
To Snailhammer, if this issue just started today... Please realize that there are quite a lot of us that currently aren't able to log onto to play. We're thinking that its an issue with their servers, but at the time we haven't heard anything from Moderators about the issue. Possibly because its night time in Europe, and they're either asleep or just waking up.
Along with Falleen, I'm sure your son didn't get ripped off. I bought this game a couple days ago and have been able to play it just fine until this server issue happened. Please be patient... both you and your son. :smile.gif:
Rollback Post to RevisionRollBack
"Idiots are fun. No wonder every village wants one." - House
How can it be a great game with this kind of support? It's hard to play the game without access to the account.
The servers went down about two hours ago. Several people cannot connect, and mind you the game is still in the Alpha Stage, meaning it's extremely glitchy and may be unpredictable. The support could be better, but trust me, the game is amazing. Neither you nor your son have been ripped off, now please be patient. I recommend just trying again tomorrow, as it looks like it may be a while before support will be available.
Rollback Post to RevisionRollBack
Associate me with that horrid vampiric series, and I'll flood your mines with lava.
You're frustrated. It sucks. But you haven't been shafted.
Until recently it was ONE guy who wrote a cool little game he thought people might like.
And then BOOM. He had 300k users. Then 500k. Then 750k.
Imagine if you tried to handle 750,000 customers and their problems by yourself.
There are call-centers with 100 people on staff for a customer base that size.
Even with the influx of money that the game has generated, it takes time for a one man project to develop the infrastructure to handle the load. People need to be hired. To hire people you need to jump through hoops if you want to avoid liability.
And then there's the whole *ALPHA* designation on the product. It's not final. It's not even in Beta (that starts Monday), which is the testing phase once the development of a project incorporates the "locked in" features the design spec calls for.
This is a bumpy ride. It's going to be awesome some days and miserable on others. It will work out. Your kid will get to enjoy the game.
We bought the game in September. It has nothing to do with the servers being down over the last few days. My son was unable to do the Halloween updates. Now he wants to update to beta and will be unable to do that also.
Sir I hope that you would take time to re-read my post. I understand your frustration but you need to understand why you haven't received support.
Minecraft is a very good game and is extremely popular at the moment, which is probably why your son wanted it in the first place. The Mojang team is only a handful of people (5 or 6) and as such they can only operate on their own timezones (Which they are based in Europe).
In an ideal situation they would be able to respond to your support emails quickly and resolve your problems at a reasonable pace, but as they are only human and only a few people they are dealing with every support case as fast as they humanly can.
I understand your son has paid his own money for the game and you may feel a bit miffed that he cannot play but you cannot have an unreasonable expectation that they should answer you as quickly as you feel you should be answered. You and your son are 1 in 800,000 customers that are all being handled by 6 or so people so please just give them a break and be patient they are only human, and since it is the holidays you may have to wait a bit longer since they are overloaded at the minute with the transition to BETA and the Gift Codes going out.
Please just be patient and rational with your emails. They say "You catch more bees with honey than vinegar".
Edit: I understand you bought the game in September, and what I've been saying directly pertains to that.
There could be a number of reasons for that. Remember, the game is in Alpha, and there is a minuscule support team. It could be anything from a glitch to a simple user error. Just be patient, keep trying to contact support.
Rollback Post to RevisionRollBack
Associate me with that horrid vampiric series, and I'll flood your mines with lava.
So what you are all saying is that we paid for the game and don't have the game because the creator of the game is too busy to deal with a poor little boy who just wants to play the game. So we have been ripped off because no one will ever answer our e-mails.
It might be the best game in the world but my son has to buy it again and again and never gets to play it because the game is flawed. Great.
No, we've explained why support is isn't up to your expectations.
Now you can work with us to diagnose the problem or continue to troll. Your call.
*thumbsup at inrideo*
Sir, you are being quite vague with us. We don't know what you mean by "can't access the account". Are you getting an error message of some sort? Is it saying that you have an incorrect username/password? Or something else? Please try to give us more details on what's happening. We can't try to help you if you don't explain your issue better than you have.
We will try to help you. That's why we're on these forums. But it seems the only issue your steaming about is the slow response to your emails.
Rollback Post to RevisionRollBack
"Idiots are fun. No wonder every village wants one." - House
Sir you obviously are very emotional and taking it very personally that you haven't received support and I suggest you stop with accusations that are baseless and unfounded. You need to either calm down and come back when you have a cooler head, or count this as a loss and explain to your son that not everything in life can always be instantly gratified.
Also at the first sign of trouble you should have contacted support. Buying it again as a solution to the original problem was not only the wrong way to go about it, it was downright foolish.
Also I tried to let MY cooler head prevail, but if this is indeed a troll,Touche.
[quote=inrideo]No, we've explained why support is isn't up to your expectations.
Now you can work with us to diagnose the problem or continue to troll. Your call.[/a]
So how long should it take to answer an e-mail...a week, a month, a year? Six e-mails...nothing. The last one was a month ago. Isn't this sort of issue a prioity?
We are unable to login. The forgotten password says it doesn't recognize my e-mail. We have tried every password, login combination we can think of, every e-mail address we have. Both Explorer and Chrome auto complete and we have tried every one of those passwords. We have e-mailed support 6 times. We can't login and as a result, we can't get any updates.
I want my son to chose a different game but he wants to buy it again.
My hope that one of those 6 people will contact us after seeing my rant. The last time I posted this problem, we got brushed off.
We are unable to login. The forgotten password says it doesn't recognize my e-mail. We have tried every password, login combination we can think of, every e-mail address we have. Both Explorer and Chrome auto complete and we have tried every one of those passwords. We have e-mailed support 6 times. We can't login and as a result, we can't get any updates.
I want my son to chose a different game but he wants to buy it again.
My hope that one of those 6 people will contact us after seeing my rant. The last time I posted this problem, we got brushed off.
The forgotten password screen (http://minecraft.net/forgotpass.jsp) also has an option to enter the username of the account. I don't know if it had that when you tried it the last time, but might give it a try and let us know what happens from there, please. :smile.gif:
side note: You don't have to enter the email address on that screen. Its either the username or the email. Since you said it doesn't recognize your email... try username. Then check your various email accounts (and spam folders on those accounts) to see if you've gotten an email with your password.
Again, if you still have trouble after this. Please post back and let us know.
Rollback Post to RevisionRollBack
"Idiots are fun. No wonder every village wants one." - House
We are unable to login. The forgotten password says it doesn't recognize my e-mail. We have tried every password, login combination we can think of, every e-mail address we have. Both Explorer and Chrome auto complete and we have tried every one of those passwords. We have e-mailed support 6 times. We can't login and as a result, we can't get any updates.
I want my son to chose a different game but he wants to buy it again.
My hope that one of those 6 people will contact us after seeing my rant. The last time I posted this problem, we got brushed off.
The forgotten password screen (http://minecraft.net/forgotpass.jsp) also has an option to enter the username of the account. I don't know if it had that when you tried it the last time, but might give it a try and let us know what happens from there, please. :smile.gif:
side note: You don't have to enter the email address on that screen. Its either the username or the email. Since you said it doesn't recognize your email... try username. Then check your various email accounts (and spam folders on those accounts) to see if you've gotten an email with your password.
Probably the most likely thing to point the finger at: Spam filters. Hell I didn't even know I could use the email account to log in....Let alone if I can even remember that information haha. I certainly hope someone can get ahold of you if the above suggestions don't work. We don't need bad rep flying around about one of the best games to come along since WoW haha.
Again, if you still have trouble after this. Please post back and let us know.
Rollback Post to RevisionRollBack
Quote from GretchenMC »
"I'm an underaged girl on the internets, come play with me and we can video chat!"
theonethenly... Putting words in my mouth are ya? Icwutudidthar lol :biggrin.gif: Hope he doesn't get confused by your post, since what you wrote is inside the quote box.
Rollback Post to RevisionRollBack
"Idiots are fun. No wonder every village wants one." - House
Is there any way to contact someone about our payment and out account issues?
What games can I purchase for him that could replace Minecraft...I don't want him to get ripped off again.
This is one of the most popular games at the moment, and is being run by an extremely small team of people (Which up until recently was just one person). As a result of this popularity they have had to deal with an absolutely MASSIVE influx of new users (Around 800k people). They are also getting ready to make the move to BETA status (Second Phase of development in game design) on December 20th.
If support is taking a long time to get back to you it is because you are most likely not the only person having issues and since Mojang is only run by a handful of people you may have to wait to be able to receive support. My only advice is for you to keep sending emails every few days, and being patient. The important thing is to not get bent out of shape over this and let a cooler head prevail. As I've said they have a MASSIVE influx of new users and they are still working out all the kinks.
I'm positive they will get to you as soon as they can, but please do not say you've been ripped off when you don't get immediate attention. Mojang is doing the best they can at the moment, and the best you can do is bear with them.
To Snailhammer, if this issue just started today... Please realize that there are quite a lot of us that currently aren't able to log onto to play. We're thinking that its an issue with their servers, but at the time we haven't heard anything from Moderators about the issue. Possibly because its night time in Europe, and they're either asleep or just waking up.
Along with Falleen, I'm sure your son didn't get ripped off. I bought this game a couple days ago and have been able to play it just fine until this server issue happened. Please be patient... both you and your son. :smile.gif:
How can it be a great game with this kind of support? It's hard to play the game without access to the account.
The servers went down about two hours ago. Several people cannot connect, and mind you the game is still in the Alpha Stage, meaning it's extremely glitchy and may be unpredictable. The support could be better, but trust me, the game is amazing. Neither you nor your son have been ripped off, now please be patient. I recommend just trying again tomorrow, as it looks like it may be a while before support will be available.
Until recently it was ONE guy who wrote a cool little game he thought people might like.
And then BOOM. He had 300k users. Then 500k. Then 750k.
Imagine if you tried to handle 750,000 customers and their problems by yourself.
There are call-centers with 100 people on staff for a customer base that size.
Even with the influx of money that the game has generated, it takes time for a one man project to develop the infrastructure to handle the load. People need to be hired. To hire people you need to jump through hoops if you want to avoid liability.
And then there's the whole *ALPHA* designation on the product. It's not final. It's not even in Beta (that starts Monday), which is the testing phase once the development of a project incorporates the "locked in" features the design spec calls for.
This is a bumpy ride. It's going to be awesome some days and miserable on others. It will work out. Your kid will get to enjoy the game.
And remember. This is Minecraft Alpha.
Minecraft is a very good game and is extremely popular at the moment, which is probably why your son wanted it in the first place. The Mojang team is only a handful of people (5 or 6) and as such they can only operate on their own timezones (Which they are based in Europe).
In an ideal situation they would be able to respond to your support emails quickly and resolve your problems at a reasonable pace, but as they are only human and only a few people they are dealing with every support case as fast as they humanly can.
I understand your son has paid his own money for the game and you may feel a bit miffed that he cannot play but you cannot have an unreasonable expectation that they should answer you as quickly as you feel you should be answered. You and your son are 1 in 800,000 customers that are all being handled by 6 or so people so please just give them a break and be patient they are only human, and since it is the holidays you may have to wait a bit longer since they are overloaded at the minute with the transition to BETA and the Gift Codes going out.
Please just be patient and rational with your emails. They say "You catch more bees with honey than vinegar".
Edit: I understand you bought the game in September, and what I've been saying directly pertains to that.
What kind of error are you getting?
It might be the best game in the world but my son has to buy it again and again and never gets to play it because the game is flawed. Great.
Now you can work with us to diagnose the problem or continue to troll. Your call.
*thumbsup at inrideo*
Sir, you are being quite vague with us. We don't know what you mean by "can't access the account". Are you getting an error message of some sort? Is it saying that you have an incorrect username/password? Or something else? Please try to give us more details on what's happening. We can't try to help you if you don't explain your issue better than you have.
We will try to help you. That's why we're on these forums. But it seems the only issue your steaming about is the slow response to your emails.
Also at the first sign of trouble you should have contacted support. Buying it again as a solution to the original problem was not only the wrong way to go about it, it was downright foolish.
Also I tried to let MY cooler head prevail, but if this is indeed a troll,Touche.
Now you can work with us to diagnose the problem or continue to troll. Your call.[/a]
So how long should it take to answer an e-mail...a week, a month, a year? Six e-mails...nothing. The last one was a month ago. Isn't this sort of issue a prioity?
We are unable to login. The forgotten password says it doesn't recognize my e-mail. We have tried every password, login combination we can think of, every e-mail address we have. Both Explorer and Chrome auto complete and we have tried every one of those passwords. We have e-mailed support 6 times. We can't login and as a result, we can't get any updates.
I want my son to chose a different game but he wants to buy it again.
My hope that one of those 6 people will contact us after seeing my rant. The last time I posted this problem, we got brushed off.
The forgotten password screen (http://minecraft.net/forgotpass.jsp) also has an option to enter the username of the account. I don't know if it had that when you tried it the last time, but might give it a try and let us know what happens from there, please. :smile.gif:
side note: You don't have to enter the email address on that screen. Its either the username or the email. Since you said it doesn't recognize your email... try username. Then check your various email accounts (and spam folders on those accounts) to see if you've gotten an email with your password.
Again, if you still have trouble after this. Please post back and let us know.
Its hard to help 600k+ people at the same time.