Because we also setup apps or control panels for you and offer support, which Hetzner don't.
If you cannot manage a server without the user of a control panel or applications then you should probably not be running a hosting business in the first place.
If you cannot manage a server without the user of a control panel or applications then you should probably not be running a hosting business in the first place.
-YesOhMyGod
And your website claims that you were hacked two days ago. I mean, I'm guessing you got hacked either by:
1. A pretty lame password.
2. Didn't set things up correctly.
???